Accounts

Please find below the most frequently asked questions concerning your account, your invoice, our billings and other online services to you our valuable customers.

Billing  One-Bill • Payment Options • My Account Online • Invoice Options • Delinquent Accounts

Billing:

Where do I send my bill payment?

View the Contact Us page or your original contract to see where to send all payments.

Send all payments to:

Virgin Valley Disposal, Inc.
501 Riverside Road
Mesquite, NV  89027

Why am I being charged a fuel surcharge?

Our industry today continues to be burdened with non-controllable changes such as fuel costs.  These costs have affected all suppliers equally and substantially in the last few months.  After much research we determined that we must implement a fuel surcharge to offset these non-controllable changes.

We will be maintaining a very low percent compared to the industry, this low rate will change as the fuel costs change.  The fuel rates will be supplied by the E.I.A. (Energy Information Administration).  Please find below our schedule of percent and increments that will be implemented. 

PRICE  PER GALLON FUEL SURCHARGE PERCENTAGE
$2.50 – $2.74 0.75%
$2.75 – $2.99 1.50%
$3.00 – $3.24 2.25%
$3.25 – $3.49 3.00%
$3.50 – $3.74 3.75%
$3.75 – $3.99 4.50%
$4.00 – $4.24 5.25%
$4.25 – $4.49 6.00%
$4.50 – $4.74 6.75%
$4.75 – $4.99 7.50%
$5.00 – $5.24 8.25%

This Fuel Surcharge chart will be ongoing in the event diesel fuel prices continue to increase.  If diesel prices drop below $2.50 per gallon there would be a $0.00% fuel surcharge.  This cost will be determined on the day of billing.  The E.I.A. is published each Monday, when we process the bills we will look at the most recent Monday published under the “West Coast” column and that will be our rate for the billing cycle.

We value your business and we hope you see this as simply a pass-through of uncontrollable costs that are part of the economic trends affecting all industries and consumers.  We have struggled over this for many months and feel this is the best way and the fairest way to you the customer.  This fuel surcharge will take effect May 1, 2008.

Why am I being charged taxes?

Virgin Valley Disposal is required by law to charge you certain taxes, surcharges and assessments.  These could include mandates from Federal, state or local authorities.

I made a change to my account why haven’t I seen it on my bill?

If your request was processed after the end of the month’s billing cycle, your next bill should reflect the change.  If you feel the changes are in error, contact us at 702-346-5396 so we may verify the changes to your account.

What are the partial charges on my bill?

Monthly charges are prorated according to the number of days left in the billing cycle.

For example, if you changed service during the middle of your billing cycle, your statement should contain a charge for the old rate plan (according to the number of days in your cycle that you was on the old rate plan) and the new rate plan.

What should I expect on my first bill?

When you activate a new service, we will bill for a partial month or portion of the monthly services calculated from the date you began service to the last day of the billing cycle.

When should I expect my bill?

Your bills should arrive at the same time each month depending on what billing cycle you are on.

 

One-Bill:

What if I have a question about my bill?

Call our Customer Service Team at 702-346-5396 and we should be able to assist you with your questions.

How will I pay my bill?

It’s the ultimate convenience – one monthly payment for all your services.  You will be able to pay your bill by going online at vvdisposal.com or by sending a check in the mail, you may also sign up for one of our auto payment procedures. (Credit Card, Debit Card or Direct Deposit)

How will my ONE-BILL look?

All charges are broken down by address and container numbers so you can still job cost your services.

Is there a charge for One-bill service?

There is no charge for this billing option.

What is ONE-BILL?

ONE-BILL is a billing option that captures all services on one billing statement.  This option is the default for all customers, some customers may wish to receiver separate invoices per location, this too is available.  (Separate invoices is coming soon!)

Payment Options:

Cash

We highly suggest anyone paying cash to please pay in person, do not send in the mail or drop cash in the night deposit box. 

Checks

You can pay your bills by check.  Please remember, if a customer issues a check for payment of services, which is returned by Virgin Valley Disposals financial institution, a charge of $20.00 will be assessed to your account.

The check will be re-deposited by Virgin Valley Disposal.  If the check is returned a second time unpaid, a written letter will be issued and an additional $20.00 will be assessed to your account.  The customer will have ten days from the date of the postmarked letter to bring the account current.  Only cash or money order will be accepted to satisfy the delinquent account and subsequent invoice/statements.  Should the terms of the letter not be satisfied in a timely manner, your disposal service will be terminated with in (24) hours.  A restart fee of $26.00 shall be assessed to the account. 

All returned checks are subject to prosecution under the Nevada Revised Statutes NRS 205.130

Credit Card / Debit Card

We also offer payments by Credit Card / Debit Cards.  This process is also very convenient and hassle free way to pay your bills.  You supply us with your card numbers and information, we then set up your bills to be paid each month again by the 10th of the month. 

Direct Deposit

We offer a direct deposit from you account to ours.  This process is the most convenient and hassle free way to pay your bills.  You supply us with certain information about your account and we will set your bills to be paid each month by the 10th of the month.  This will not only ensure your payments are made on time but also relieve you to do other things more important. 

My Account Online:

My Account Online

***Under Construction!!***

Invoice Options:

Hard Copy

We can also send your invoice/statement with the Postal Service.  As soon as the billing process is complete and the invoice/statements print, we then have to stuff and prepare to mail.  As soon as this process is done we deliver to the Postal Service to be processed.

Fax

We can also send your statement to any valid fax supplied to Virgin Valley Disposal.  At approximately 11:00 pm the night of the billing process your fax will be sent to the number given. This process will give you the 2nd most available time to enter your bill and return your payment back to Virgin Valley Disposal by the 15th.  Please take advantage of this to not only expedite your payables but to also save us time and money to print stuff and send in the mail.   This will help keep your disposal cost as low as possible.

Email

We can send your statement to any valid email account you supply Virgin Valley Disposal.  Immediately after the billing process your email will be sent to the address given. This process will give you the most available time to enter your bill and return your payment back to Virgin Valley Disposal by the 15th.  Please take advantage of this to not only expedite your payables but to also save us time and money to print stuff and send in the mail.   This will help keep your disposal cost as low as possible.

Delinquent Accounts:

Restart Fee

If service is discontinued, a $26.00 restart fee will be charged.  When the past due amount, along with the late fees and restart fee is paid in full, the account will be considered current and service will be reinstated.

Late Fees

Late payments shall be subject to interest at the rate of 18% per annum, with a minimum charge of five dollars ($5:00).

Due Date

All invoice/statements are due by the 15th day of each month.

Late Bill Procedures

All invoices/statements will be mailed out on the 1st day of each month, or the next business day if the 1st falls on a weekend or holiday.  All invoices/statements will be due and payable by the 15th day of each month.  All invoices/statements not paid by the 15th, will be subject to a late fee of 18% annum, with a minimum charge of $5.00 and will receive a ONE AND ONLY FINAL NOTICE.  The Final Notice will show the total due, which will include all late fees and a service stop date.  Your invoice/statement must be paid by the service stop date or your service will be discontinued. 

All accounts will be charged a late fee if not paid in full by the 15th of each month.  All accounts that are not paid in full, including late fees, by the service stop date, will be discontinued.  All accounts that have been discontinued will be required to pay the restart fee and all charges in full to receive further service.  This applies to all accounts; no exceptions.