Available Services

Please find below the most frequently asked questions concerning our available services to you our valuable customers.

Front-load • Roll-off • Side-load • Landfill

Front-load:

What is bins with wheels and why does it cost more?

Some customers feel that they need to have wheels so they can clean and sanitize the area where the bin’s are housed. We will only place wheels on bins up to a 3 cubic yard.  So if you wish to have a bin with wheels the maximum size bin you could have is a 3 cubic yard bin.  Our insurance company feels bins with wheels are an extreme hazard to our employee’s so they charge us an extreme amount for workers compensation Insurance.  So if you wish to have a bin with wheels we pass this fee on to you the customer.

Why do I have to pay more money to add a lock if I already have a bin?

The locking device has to be welded on the bin’s so to add the devices we have to bring your bin back to the yard and weld the device on to the bins and then redeliver it back to you to place your lock on the device.

What is Locks and why is it on my bill?

Auto-locks are a device that we can place on your front-load type bins, that can prevent others from using your bin.  We supply the locking device and you supply the lock.  This lock does not have to be open when we arrive to service the bins.  This device must be supplied from us and you the customer must supply the lock.

What is a Holiday charge?

A Holiday charge is a fee applied to your account when you need us to service your bin on a Holiday.  If your bin is routed and your service falls on a Holiday you are not charged any more for the service.  But if your bin is not on a scheduled route and you wish your bin to be serviced on a Holiday you will be charged a Holiday charge.  To avoid this charge you need to schedule your bins to be serviced on our normal business days.  (Non-holiday)  To see what Holidays Virgin Valley Disposal observes please click here (Holidays)

What is an After hours / Sunday charge?
  • An After hours service is charged when you call and need a service after our normal business hours.  Other charges may apply such as call-outs, etc.

  • A Sunday charge is a fee applied to your account when you need us to service your bin/s on a Sunday.  To avoid this charge you you need to schedule the bin/s to be serviced on our normal business days. (Monday through Saturday)

What is a Relocate fee?

A relocate fee is a charge applied to your account when you need a bin moved from one location to another and it is not associated with a dump.  In other wards if you need the bin move from one location to another have it move when we are servicing your bin.  If you call us up and want the bin moved but not serviced this charge will be applied to your account.

What is an Unscheduled service fee?

An unscheduled service fee is a fee charge to your account if Virgin Valley Disposal is not notified the day before, so we can schedule your bin’s to be serviced.  Usually this fee is applied when you call in today and need you bin service today.

What is a call-out charge?

A call-out charge is a fee that you the customer are charged if we get onsite and are unable to service the bin’s.  Weather the bin’s are routed or un-routed this fee will apply.  We set aside so much time to service each bin, if we can not service your bin another bin could of been scheduled during this time and so there is a fee applied to your account.

What is bin rental?

Bin rental is a fee charged for the use of the bin’s.  This is only charged to you for the time you use the bin’s.  It is a fee set aside to purchase new bins in the future.

What is a delivery charge?

The delivery charge is a charge past on to you the customer to get the bin’s from our yard to yours.  This also pays to remove the bin when that time comes, it could be a the day of delivery or it could be years from the delivery date.  All bin’s are charged a delivery charge.

Does it matter if I am throwing commercial, construction or demolition waste into my bin’s?

Yes, it does matter you can save you a substantial amount of money if you switch to commercial and route your bin’s.  Other than that it does not, we classify what type of service you are doing only for reporting reasons.

What is demolition waste?

Demolition waste is waste generated during the remodeling or tearing down of a business.  The types of customers that produce this type of waste are contractors and developers.

What is construction waste?

Construction waste is wasted generated during the building of your business.  It is in the development stage and usually before you receive your C of O (Certificate of Occupancy).  The types of customers that produce this type of waste are contractors and developers.

What is commercial waste?

Commercial waste is wasted generated from a commercial establishment that is not in a the development stage or demolition stage.  Most business after they get their C of O (Certificate of Occupancy) can be converted to commercial waste.  These business would include such places like convenient stores, office buildings, etc.

What is routed services and does it matter if my bin’s are routed or un-routed?

Routed services means your bins are scheduled for a regular pickup on the same day each week.  Yes, it does matter if your bins are route for a couple of reasons.  If we have the opportunity to route your bins we can offer you a discount on your services.  You may want to route your bins to save you money on your services.

How is my front-load bin charged?

Front-load bins are charged by the yard, so depending on what size of bin you have will determine how much you are charged. 

Roll-off:

Why was my roll-off missed?
  • Too heavy:   If you are loading a roll-off with heavy material, remember you can only fill it half full.  On the side of all roll-off bins you will find a sticker at the center point for heavy loads.  When loading concrete, dirt, etc., remember half full only.

  • Something obstructing the bin:   When we arrive to service your roll-off type bins, we must be able to back-up to the front of the bins.  All cars, trucks, loaders, tractors, etc.  must not be parked in front of the bin.

  • Over loaded:   When loading roll-off type bins, you must remember to not over fill the bins.  You must stop when you reach the top rim of the bins.  If the bins are filled past this top rim, we cannot properly cover the load, which is a violation and an unsafe load

What is a Holiday charge?

A Holiday charge is a fee applied to your account when you need us to service your bin on a holiday.  With roll-off type containers If your bin is routed and your service falls on a holiday you are not charged the holiday fee.   If your bin is not routed and you want it serviced you may be charged a holiday charge.  To avoid this charge you need to schedule your bin on a normal business day. (Non-holiday)  To see what Holidays Virgin Valley Disposal observes please click here (Holidays)

What is an After hours / Sunday charge?
  • An after hours service is charged when you call and need a service after our normal business hours.  Other charges may apply such as call-outs, etc.

  • A Sunday charge is a fee applied to your account when you need us to service your bin on a Sunday.  To avoid this charge your need to schedule the bin/s to be serviced on our normal business days. (Monday through Saturday)

What is a Relocate fee?

A relocate fee is a charge applied to your account when you need the bin moved from one location to another and it is not associated with a service.  In other wards if you need your bin moved from one location to another have it relocated when we are servicing the bin.  If you call us up and want the container moved but not service this charge will be applied to your account.

What is a Unscheduled service fee?

An unscheduled service fee is a fee charge to your account if Virgin Valley Disposal is not notified the day before closing so we can schedule your bin to be serviced.  Usually this fee is applied when you call in today and need your bin serviced today.  Most of the time with roll-off type bin’s we can service them the day you call them in with no additional charge.  If for some reason you call in today and we can not get the bin today and you can not wait, that is when this charge will be applied.

What is a call-out charge?

A call-out charge is a fee that you the customer are charged if we get onsite and are not able to service the bin’s.  Weather the bin’s are routed or un-routed this fee will apply.  We set aside so much time to service each bin, if we can not service your bin’s another bin could of been scheduled during this time and so there is a fee applied to your account.

What is Demurrage?

Demurrage is a fee that applies to roll-off type bin’s only.  This fee was developed to give you the customer a time to fill the roll-off up after receiving the bin.  When the bin is delivered you will get a grace period to fill the bin up, after the grace period you are then charged a small fee per day until you service the bin and then you get another grace period.

What is a delivery charge?

The delivery charge is a fee past on to you the customer to get the containers from our yard to yours.  This also pays to remove the bin’s when that time comes, it could be a the day of delivery or it could be years from the delivery date.  All bin’s are charged for a delivery fee.

Does it matter if I am throwing commercial, construction or demolition waste into my bin’s?

No, with roll-offs it does not matter, we classify what  type of service you are doing only for reporting reasons. 

What is demolition waste?

Demolition waste is waste generated during the remodeling or tearing down of a business.  The types of customers that produce this type of waste are contractors and developers.

What is construction waste?

Construction waste is waste generated during the building of your project.  It is in the development stage and usually before you receive your C of O (Certificate of Occupancy).  The types of customers that produce this type of waste are contractors and developers.

What is commercial waste?

Commercial waste is wasted generated from a commercial establishment that is not in a the development stage or demolition stage.  Most business after they get their C of O (Certificate of Occupancy) can be converted to commercial waste.  These business would include such places like convenient stores, office buildings, etc.

How is my Roll-off bins charged?

Your roll-off bins are charged by the yard, so depending on what size of roll-off you have will determines what you are charged.

Side-load:

Is my side-load serviced on a holiday?

It depends on the holiday, we try to give our drivers some time off.  We also recognize the hassle it is to go through a holiday with the 90 gallon system.  Most holidays we will pickup as scheduled, if a holiday comes up that we will not be picking up we will notify you through this website.

What is a red tag?

A red tag is a way we inform you the customer about problems or concerns with your container.  Some of the reasons you will receive a red tag are…

  • Refuse container turned wrong. (Cans must be turned a certain way or we can not dump them.  If we were to try, the lids would get torn off by the automated truck.  Your can must be facing the street, with the wheels of the can closest to your house.)

  • Refuse container on the sidewalk, not the street. (Even though there is no physical reason we cannot dump the cans when they are on the sidewalk, there is a practical one.  If all cans were on the sidewalk, it would make it quite difficult for pedestrians to walk and use the sidewalk.  Virgin Valley Disposal along with the City of Mesquite has set the rule “NO dumping of cans on a sidewalk”.)

  • Refuse container is to close to other objects. (Your can must be placed at least three (3) feet from any objects such as light poles, fence post, cars, trees, etc…  One object often overlooked is other garbage cans, these too must be three (3) feet apart.)

What is a call-out charge?

A call-out charge is a charge you as residents will not see.  Unlike commercial accounts and other services this fee is charged if we arrive to service your container and are unable to perform the service.  We do leave red tags to notify you if there is something wrong with your container as a warning.  We will only leave one warning then the next time it will be missed.

What is container rental?

Container rental is a fee charged for the use of the container.  This is only charged to you for the time you use the container.  It is a fund set aside to purchase new containers in the future.

What is a delivery charge?

The delivery charge is a charge past on to you the customer to get the container from our yard to yours.  This also pays to remove the container when that time comes.

Why was my automated can missed?

Some of the more common reasons your automated can gets missed or skipped are as follows:

  • Refuse container not out on the street by 6:00 am. (Routes change daily, just because your can is serviced at a certain time this week, does not mean you will be serviced at the same time the next week.)

  • Refuse container turned wrong. (Cans must be turned a certain way or we can not dump them.  If we were to try, the lids would get torn off by the automated truck.  Your can must be facing the street, with the wheels of the can closest to your house.)

  • Refuse container on the sidewalk, not the street. (Even though there is no physical reason we cannot dump the cans when they are on the sidewalk, there is a practical one.  If all cans were on the sidewalk, it would make it quite difficult for pedestrians to walk and use the sidewalk.  Virgin Valley Disposal along with the City of Mesquite has set the rule “NO dumping of cans on a sidewalk”.)

  • Refuse container is to close to other objects. (Your can must be placed at least three (3) feet from any objects such as light poles, fence post, cars, trees, etc…  One object often overlooked is other garbage cans, these too must be three (3) feet apart.)

What is automated collection?

Automated collection refers to the type of trash collection Virgin Valley Disposal, Inc. uses in the Mesquite and Bunkerville area.  Through the use of a mechanical arm, a driver collects trash in a safe and very efficient manner. 

 With the use of this arm, we can practically eliminate workers compensation claims.  We can use one man to do the entire route.  We can service over 900 cans in one work day.  This state of the art arm has reshaped the refuse world.

Do I have to have the side-load service?

If you live in the City of Mesquite it is mandatory for you to have the 90 gallon side-load service.  If you live in Bunkerville it is optional, but highly recommended.  At this time we do not offer the 90 gallon service to other areas do to the lack of co-operation between the state and county governments and the distance and conditions of some of the roads.

How often is my side-load serviced?

If you are on the 90 gallon side-load service you will be serviced at a minimum of once per week.

How is my side-load container charged?

We at Virgin Valley Disposal strive to be the best company possible, one area we fill we have accomplish this is by having some very low prices in the refuse business.  As a resident on the 90 gallon system you are fortunate enough to have the lowest price for residential waste in the state of Nevada and surrounding areas.  This fee is a set fee for so many pickups in one month.

Landfill:

What days of the year is the City of Mesquite Landfill Closed?
  • New Year’s Day

  • President’s Day

  • Memorial Day

  • Independence Day (4th of July)

  • Veteran’s Day

  • Thanksgiving Day 

  • Day after Thanksgiving

  • Christmas

What is non-chargeable residential waste?

Non-chargeable residential waste, in general, is any normal household waste that would normally go into a residential 90-gallon container.  Some of these materials that meet this criteria but will not fit into a residential container are…

  • Large appliances (such as stoves, refrigerators (Freon extracted, etc.)

  • Furniture (such as large sofas, chairs, mattresses, desks, etc.)

  • Tree trimmings, Grass clippings, (Non-commercial accounts)

Does it matter what I bring to the landfill?

Yes, the City of Mesquites landfill is a subtitle D, class 1 landfill.  We  are a non-hazardous landfill able to accepted residential, commercial and demolition debris.

Some of the things that are not allowed are…

  • Paints, Thinners

  • Oils, Used oil

  • Freon

  • Automobile parts, scrap body parts

  • Firearms or explosives

  • Hot ashes

  • Liquids of any kinds

  • Waste from outside the Virgin Valley are.

We strongly suggest that if you have anything out of the ordinary, call Virgin Valley Disposal before you attempt to bring it to the landfill at 702-346-5396

If you have any of the above items you must separate it from the normal waste.  Residents are allowed to present it to the gate keeper and we will store that debris for you.  Commercial customers must handle the waste them selves and it must be properly disposed of with a paper trail showing where the items where taken.

When will I receive my bill for my landfill charges?

The landfill sends its bill along with the other bills associated with refuse and those bill are sent out at the first of the month.

How does the Landfill charge for disposing of refuse?

The landfill rates are based and charge by the cubic yard.  We use the scale at the landfill for reporting purposes only.