Accounts

Please find below the most frequently asked questions concerning your account, your invoice, our billings and other online services to you our valuable customers.

Billing  One-Bill • Payment Options • My Account Online • Invoice Options • Delinquent Accounts

Billing:

Where do I send my bill payment?

View the Contact Us page or your original contract to see where to send all payments.

Send all payments to:

Virgin Valley Disposal, Inc.
501 Riverside Road
Mesquite, NV  89027

Why am I being charged a fuel surcharge?

Our industry today continues to be burdened with non-controllable changes such as fuel costs.  These costs have affected all suppliers equally and substantially in the last few months.  After much research we determined that we must implement a fuel surcharge to offset these non-controllable changes.

We will be maintaining a very low percent compared to the industry, this low rate will change as the fuel costs change.  The fuel rates will be supplied by the E.I.A. (Energy Information Administration).  Please find below our schedule of percent and increments that will be implemented. 

PRICE  PER GALLONFUEL SURCHARGE PERCENTAGE
$2.50 – $2.740.75%
$2.75 – $2.991.50%
$3.00 – $3.242.25%
$3.25 – $3.493.00%
$3.50 – $3.743.75%
$3.75 – $3.994.50%
$4.00 – $4.245.25%
$4.25 – $4.496.00%
$4.50 – $4.746.75%
$4.75 – $4.997.50%
$5.00 – $5.248.25%

This Fuel Surcharge chart will be ongoing in the event diesel fuel prices continue to increase.  If diesel prices drop below $2.50 per gallon there would be a $0.00% fuel surcharge.  This cost will be determined on the day of billing.  The E.I.A. is published each Monday, when we process the bills we will look at the most recent Monday published under the “West Coast” column and that will be our rate for the billing cycle.

We value your business and we hope you see this as simply a pass-through of uncontrollable costs that are part of the economic trends affecting all industries and consumers.  We have struggled over this for many months and feel this is the best way and the fairest way to you the customer.  This fuel surcharge will take effect May 1, 2008.

Why am I being charged taxes?

Virgin Valley Disposal is required by law to charge you certain taxes, surcharges and assessments.  These could include mandates from Federal, state or local authorities.

I made a change to my account why haven’t I seen it on my bill?

If your request was processed after the end of the month’s billing cycle, your next bill should reflect the change.  If you feel the changes are in error, contact us at 702-346-5396 so we may verify the changes to your account.

What are the partial charges on my bill?

Monthly charges are prorated according to the number of days left in the billing cycle.

For example, if you changed service during the middle of your billing cycle, your statement should contain a charge for the old rate plan (according to the number of days in your cycle that you was on the old rate plan) and the new rate plan.

What should I expect on my first bill?

When you activate a new service, we will bill for a partial month or portion of the monthly services calculated from the date you began service to the last day of the billing cycle.

When should I expect my bill?

Your bills should arrive at the same time each month depending on what billing cycle you are on.

 

One-Bill:

What if I have a question about my bill?

Call our Customer Service Team at 702-346-5396 and we should be able to assist you with your questions.

How will I pay my bill?

It’s the ultimate convenience – one monthly payment for all your services.  You will be able to pay your bill by going online at vvdisposal.com or by sending a check in the mail, you may also sign up for one of our auto payment procedures. (Direct Deposit is the best, Credit Card, Debit Card will also work)

There are third party websites that are NOT associated with Virgin Valley Disposal that offer to take you money for payments.  They charge you to do this service, we highly suggest you to not use these sites  It will cost you significantly more to make the payment and we do not receive the payment you made for your services.  Some of these third party websites are “doxo” do not use them!

How will my ONE-BILL look?

All charges are broken down by address and container numbers so you can still job cost your services.

Is there a charge for One-bill service?

There is no charge for this billing option.

What is ONE-BILL?

ONE-BILL is a billing option that captures all services on one billing statement.  This option is the default for all customers, some customers may wish to receiver separate invoices per location, this too is available.  (Separate invoices is coming soon!)

Payment Options:

Cash

We highly suggest anyone paying cash to please pay in person, do not send in the mail or drop cash in the night deposit box. 

Checks

You can pay your bills by check.  Please remember, if a customer issues a check for payment of services, which is returned by Virgin Valley Disposals financial institution, a charge of $20.00 will be assessed to your account.

The check will be re-deposited by Virgin Valley Disposal.  If the check is returned a second time unpaid, a written letter will be issued and an additional $20.00 will be assessed to your account.  The customer will have ten days from the date of the postmarked letter to bring the account current.  Only cash or money order will be accepted to satisfy the delinquent account and subsequent invoice/statements.  Should the terms of the letter not be satisfied in a timely manner, your disposal service will be terminated with in (24) hours.  A restart fee of $26.00 shall be assessed to the account. 

All returned checks are subject to prosecution under the Nevada Revised Statutes NRS 205.130

Credit Card / Debit Card

We also offer payments by Credit Card / Debit Cards.  This form of payment is a very convenient and hassle free way to pay your bills.  You supply us with your card numbers and information, we then set up your bills to be paid each month on or around the 10th of the month. If you are a residential making payments your account will be process around the 25th of the quarter.

There are third party websites that are NOT associated with Virgin Valley Disposal that offer to take you money for payments.  They charge you to do this service, we highly suggest you to not use these sites  It will cost you significantly more to make the payment and we do not receive the payment you made for your services.  Some of these third party websites are “doxo” do not use them!

Direct Deposit

We offer direct deposit from your account to ours.  This process is the most convenient and hassle free way to pay your bill.  You supply us with certain information about your account and we will set your bill to be paid each month on or around the 10th of the month.  For residents, your payments will be on or around the 25th of the month prior to the quarter.  This will not only ensure your payments are made on time but also relieve you to do other things more important.  

My Account Online:

What do I do if I have forgotten my login name?

If you have forgotten your login name, you will need to create a new login name before you can access your account information. Click on the ‘Get Help Here’ link next to “ Forgot your login name? ” The Recover your account user name window will appear asking for the email you used to set up your account. Please enter your email and press the “Submit” button. The window will disappear and new email will be sent from webmaster. Open the email and follow the directions to change your login name. Follow the link that says “Change Your Account Login Name” a new window will appear asking for your login name Enter your new name, enter it again to confirm it and click “Click to reset login name” button. Please note that you must use your new login name the next time you log in to the web portal. A new email will be sent from webmaster confirming you changed your login name.

What do I do if I have forgotten my password?

If you have forgotten your password, you will need to create a new password before you can access your account information. Click on the ‘Get Help Here’ link next to “Forgot your password?” The Recover your account password window will appear asking for the email you used to set up your account. Please enter your email and press the “Submit” button. The window will disappear and new email will be sent from webmaster. Open the email and follow the directions to change your password. Follow the link that says “Change Your Password” a new window will appear asking for your new password Enter your new password, enter it again to confirm it and click “Click to Reset Password” button. Please note that you must use your new password the next time you log in to the web portal. A new email will be sent from webmaster confirming you changed your email.

How do I Log-in to access my account?

Enter your Account number, Login name and Password and click on Login.

How do I enroll for an online account?

To sign up for online access, select the “Login” link located at the top left of your screen or in the middle just under the moving canvas or pictures. A new page will appear on this page there is a green button that says “New Account Signup” press this link and it will take you to the “Create a New Account” screen. It will ask you to enter your “Account Number”. This can be found on your statement in the upper right corner. Enter your account number and click “Verify your account” a new form will appear showing your name and four other fields that must be filled out entirely. After filling in the form a button will appear say “Register your account” press this link to start the register process. A message will appear saying an email has been sent your the email you used to register your account. Please check your email account. If you do not see a new email from “webmaster” please check your spam or similar folder. Once your open your emile follow the directions to activate your account, there will be a “Activate Your Account” link in blue in your email. You must follow the link to set up your account. A window will appear asking your activate the email, press the link in green and you will have completed the process. You may now login to your account. You will recieve a follow up email thanking your for enrolling.

What is an online account?

An online account gives you access to your information.  Online information known as REFUSE on the WEB gives you a web portal to manage your account.  It enables customers to request services gives them access to their billing history, payment history, paperless billing, auto payments and much more. 

Invoice Options:

Hard Copy

We can also send your invoice/statement with the Postal Service.  As soon as the billing process is complete and the invoice/statements print, we then have to stuff and prepare to mail.  As soon as this process is done we deliver to the Postal Service to be processed.

Fax

We can also send your statement to any valid fax supplied to Virgin Valley Disposal.  At approximately 11:00 pm the night of the billing process your fax will be sent to the number given. This process will give you the 2nd most available time to enter your bill and return your payment back to Virgin Valley Disposal by the 15th.  Please take advantage of this to not only expedite your payables but to also save us time and money to print stuff and send in the mail.   This will help keep your disposal cost as low as possible.

Email

We can send your statement to any valid email account you supply Virgin Valley Disposal.  Immediately after the billing process your email will be sent to the address given. This process will give you the most available time to enter your bill and return your payment back to Virgin Valley Disposal by the 15th.  Please take advantage of this to not only expedite your payables but to also save us time and money to print stuff and send in the mail.   This will help keep your disposal cost as low as possible.

Delinquent Accounts:

Restart Fee

If service is discontinued, a $26.00 restart fee will be charged.  When the past due amount, along with the late fees and restart fee is paid in full, the account will be considered current and service will be reinstated.

Late Fees

Late payments shall be subject to interest at the rate of 18% per annum, with a minimum charge of five dollars ($5:00).

Due Date

All commercial invoice/statements go out on or around the 1st of each month and are due by the 15th day of each month.  Residents, your bills will go out on or around the 8th day prior to the start of the quarter and your payment is due by the end of the month.

Late Bill Procedures

All commercial invoices/statements will be mailed out on the 1st day of each month, or the next business day if the 1st falls on a weekend or holiday.  All invoices/statements will be due and payable by the 15th day of each month.  All invoices/statements not paid by the 15th, will be subject to a late fee of 18% annum, with a minimum charge of $5.00 and will receive a ONE AND ONLY FINAL NOTICE.  The Final Notice will show the total due, which will include all late fees and a service stop date.  Your invoice/statement must be paid by the service stop date or your service will be discontinued. 

All residential invoices/statements will be mailed out on or around the 8th day of the month before the quarter starts, depending on if the 8th falls on a weekend or holiday.  All invoices/statements will be due and payable by the end of the billing month.  All invoices/statements not paid by the end of the month, will be subject to a late fee of 18% annum, with a minimum charge of $5.00 and will receive a ONE AND ONLY FINAL NOTICE.  The Final Notice will show the total due, which will include all late fees and a service stop date.  Your invoice/statement must be paid by the service stop date or your service will be discontinued. 

All accounts will be charged a late fee if not paid in full by the due date.  All accounts that are not paid in full, including late fees, by the service stop date, will be discontinued.  All accounts that have been discontinued will be required to pay the restart fee and all charges in full to receive further service.  This applies to all accounts.