What is bins with wheels and why does it cost more?
Some customers feel that they need to have wheels so they can clean and sanitize the area where the bin’s are housed. We will only place wheels on bins up to a 3 cubic yard. So if you wish to have a bin with wheels the maximum size bin you could have is a 3 cubic yard bin. Our insurance company feels bins with wheels are an extreme hazard to our employee’s so they charge us an extreme amount for workers compensation Insurance. So if you wish to have a bin with wheels we pass this fee on to you the customer.
Why do I have to pay more money to add a lock if I already have a bin?
The locking device has to be welded on the bin’s so to add the devices we have to bring your bin back to the yard and weld the device on to the bins and then redeliver it back to you to place your lock on the device.
What is Locks and why is it on my bill?
Auto-locks are a device that we can place on your front-load type bins, that can prevent others from using your bin. We supply the locking device and you supply the lock. This lock does not have to be open when we arrive to service the bins. This device must be supplied from us and you the customer must supply the lock.
What is a Holiday charge?
A Holiday charge is a fee applied to your account when you need us to service your bin on a Holiday. If your bin is routed and your service falls on a Holiday you are not charged any more for the service. But if your bin is not on a scheduled route and you wish your bin to be serviced on a Holiday you will be charged a Holiday charge. To avoid this charge you need to schedule your bins to be serviced on our normal business days. (Non-holiday) To see what Holidays Virgin Valley Disposal observes please click here (Holidays)
What is an After hours / Sunday charge?
An After hours service is charged when you call and need a service after our normal business hours. Other charges may apply such as call-outs, etc.
A Sunday charge is a fee applied to your account when you need us to service your bin/s on a Sunday. To avoid this charge you you need to schedule the bin/s to be serviced on our normal business days. (Monday through Saturday)
What is a Relocate fee?
A relocate fee is a charge applied to your account when you need a bin moved from one location to another and it is not associated with a dump. In other wards if you need the bin move from one location to another have it move when we are servicing your bin. If you call us up and want the bin moved but not serviced this charge will be applied to your account.
What is an Unscheduled service fee?
An unscheduled service fee is a fee charge to your account if Virgin Valley Disposal is not notified the day before, so we can schedule your bin’s to be serviced. Usually this fee is applied when you call in today and need you bin service today.
What is a call-out charge?
A call-out charge is a fee that you the customer are charged if we get onsite and are unable to service the bin’s. Weather the bin’s are routed or un-routed this fee will apply. We set aside so much time to service each bin, if we can not service your bin another bin could of been scheduled during this time and so there is a fee applied to your account.
What is bin rental?
Bin rental is a fee charged for the use of the bin’s. This is only charged to you for the time you use the bin’s. It is a fee set aside to purchase new bins in the future.
What is a delivery charge?
The delivery charge is a charge past on to you the customer to get the bin’s from our yard to yours. This also pays to remove the bin when that time comes, it could be a the day of delivery or it could be years from the delivery date. All bin’s are charged a delivery charge.
Does it matter if I am throwing commercial, construction or demolition waste into my bin’s?
Yes, it does matter you can save you a substantial amount of money if you switch to commercial and route your bin’s. Other than that it does not, we classify what type of service you are doing only for reporting reasons.
What is demolition waste?
Demolition waste is waste generated during the remodeling or tearing down of a business. The types of customers that produce this type of waste are contractors and developers.
What is construction waste?
Construction waste is wasted generated during the building of your business. It is in the development stage and usually before you receive your C of O (Certificate of Occupancy). The types of customers that produce this type of waste are contractors and developers.
What is commercial waste?
Commercial waste is wasted generated from a commercial establishment that is not in a the development stage or demolition stage. Most business after they get their C of O (Certificate of Occupancy) can be converted to commercial waste. These business would include such places like convenient stores, office buildings, etc.
What is routed services and does it matter if my bin’s are routed or un-routed?
Routed services means your bins are scheduled for a regular pickup on the same day each week. Yes, it does matter if your bins are route for a couple of reasons. If we have the opportunity to route your bins we can offer you a discount on your services. You may want to route your bins to save you money on your services.
How is my front-load bin charged?
Front-load bins are charged by the yard, so depending on what size of bin you have will determine how much you are charged.